PRIVACY POLICY

Last Updated: June 29, 2026

Eagle Bay Mercantile Inc. ("Eagle Bay Mercantile", "we", "us", or "our") operates a retail store, liquor agency, storage facility, and related online services. We are committed to protecting your privacy and handling personal information in accordance with applicable Canadian and British Columbia privacy laws, including the Personal Information Protection Act (British Columbia).

By using our website, you consent to the practices described in this Privacy Policy.

INFORMATION WE COLLECT
We may collect the following types of information:

Personal Information

  • Name

  • Mailing address

  • Email address

  • Telephone number

  • Vehicle, boat, trailer, or RV information provided for storage services

  • Billing and payment information

Any information you voluntarily submit through forms, emails, bookings, or inquiries

WEBSITE USAGE INFORMATION
We may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time and date of visits

  • Referral sources

  • Website interaction data

HOW WE USE YOUR INFORMATION
We may use personal information to:

  • Provide products and services

  • Process purchases and payments

  • Manage storage reservations and agreements

  • Respond to inquiries and customer service requests

  • Communicate regarding bookings, services, or account matters

  • Send promotional or marketing communications where permitted by law

  • Improve our website, services, and customer experience

  • Maintain security and prevent fraud

  • Comply with legal and regulatory obligations

STORAGE BOOKINGS AND CUSTOMER ACCOUNTS
If you request storage services or create an account through our storage management platform, we may collect information necessary to:

  • Process reservations

  • Manage storage agreements

  • Verify customer identity

  • Contact customers regarding stored property

  • Process payments and invoices

Information submitted through third-party storage management systems is subject to both this Privacy Policy and the privacy policies of the applicable service providers.

STORAGE CUSTOMERS, SECURITY CAMERAS, AND FACILITY OPERATIONS
In connection with our storage services, we may collect and maintain information relating to:

  • Boats, RVs, trailers, vehicles, and other stored property

  • Vehicle identification numbers (VINs)

  • License plate numbers

  • Dimensions and descriptions of stored property

  • Photographs documenting the condition of stored property before, during, or after storage

  • Emergency contact information

  • Storage agreements and account records

  • Gate access records and facility access logs

  • Payment history and account status

Photographs may be taken for documentation, condition reporting, operational, security, insurance, or dispute-resolution purposes.

SECURITY CAMERAS
Our storage facility, retail premises, and surrounding property may be monitored by video surveillance systems for purposes including:

  • Security and crime prevention

  • Protection of customers, employees, and property

  • Investigation of incidents, damage claims, theft, trespass, or unauthorized access

  • Verification of facility operations

Recorded footage may be reviewed by authorized personnel and may be disclosed to law enforcement, insurers, legal counsel, or other authorized parties where reasonably necessary or required by law.

ACCESS RECORDS
Electronic gate systems, security systems, and storage management software may record customer access activity, including dates, times, account activity, and related operational information. These records may be used for security, operational, and customer service purposes.

STORED PROPERTY INFORMATION
Information relating to stored property may be retained for the duration of the storage agreement and for a reasonable period afterward to comply with legal obligations, insurance requirements, dispute resolution, and record-keeping purposes.

PAYMENT PROCESSING
Payments made through our website or storage platform may be processed by third-party payment processors, including Stripe or other payment service providers.

We do not store complete credit card information on our servers. Payment information is collected and processed directly by the applicable payment processor in accordance with their privacy and security policies.

COOKIES AND ANALYTICS
Our website may use cookies and similar technologies to:

  • Remember user preferences

  • Improve website performance

  • Measure website traffic

  • Analyze visitor behavior

  • Enhance security

You may disable cookies through your browser settings; however, some website features may not function properly.

We may use third-party analytics services such as Google Analytics or similar services to help us understand website usage.

DISCLOSURE OF INFORMATION
We do not sell personal information.

We may disclose personal information:

  • To service providers assisting us in operating our business

  • To payment processors

  • To storage management providers

  • To professional advisors, including accountants, lawyers, or insurers

  • When required by law

  • To protect our legal rights or property

  • In connection with a sale, merger, or transfer of business assets

DATA RETENTION
We retain personal information only as long as reasonably necessary to:

  • Provide services

  • Maintain business records

  • Meet legal, accounting, insurance, and tax obligations

  • Resolve disputes and enforce agreements

When information is no longer required, it will be securely deleted or destroyed.

SECURITY
We take reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, use, disclosure, loss, or theft.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

YOUR PRIVACY RIGHTS
Subject to applicable law, you may:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Withdraw consent to certain uses of your information

  • Request information regarding our privacy practices

Requests may be subject to legal limitations and verification requirements.

THIRD-PARTY WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We encourage you to review their privacy policies before providing personal information.

CHILDREN'S PRIVACY
Our website and services are not directed to individuals under the age of 19. We do not knowingly collect personal information from minors without appropriate consent.

CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

CONTACT US
Questions, requests, or concerns regarding this Privacy Policy or our privacy practices may be directed to our Privacy Officer:

Eagle Bay Mercantile Inc.
4562 Eagle Bay Road
Eagle Bay, BC V0E 1T0

Email: info@eaglebaymercantile.com
Phone: (250) 675-2233

Privacy Officer
Eagle Bay Mercantile Inc.
Email: info@eaglebaymercantile.com